Refund Policy

Last Updated: 30 April 2026

At GiftcardX, we stand behind the quality of every order. Because gift cards are digital products delivered instantly, our refund policy is designed to be fair to all parties while protecting Customers from genuine delivery issues.

Please read this policy carefully before making a purchase. By completing a transaction on GiftcardX, you agree to this Refund Policy.

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1. Our Guarantee

GiftcardX offers a 24-hour replacement guarantee on all orders. If you experience any of the following issues, we will replace your gift card code or issue a refund as appropriate:

• Your gift card code was not delivered after successful payment.
• Your gift card code was delivered but is invalid (does not work at the issuer's platform).
• Your gift card code was delivered but had already been redeemed prior to delivery.

We take these issues seriously and aim to resolve all valid claims within 24 hours of receiving your report.

2. When Refunds Are Eligible

The following situations qualify for a refund or replacement:

Situation	Eligible?	Resolution
Code not received after successful payment	Yes	Re-delivery or full refund
Code received but invalid / does not work	Yes	Replacement code or full refund
Code received but already redeemed before delivery	Yes	Replacement code or full refund
Overpayment (sent more crypto than required)	Yes	Refund of excess amount (minus network fees)
Underpayment (sent less crypto than required)	Partial	Pay the remaining amount, or request refund minus fees
Wrong product ordered by Customer	No	Not eligible — please verify before purchasing
Code successfully delivered and redeemed	No	Not eligible — all sales final once redeemed
Changed mind after delivery	No	Not eligible — digital goods cannot be returned
Product expired due to Customer delay in redeeming	No	Not eligible — check expiry dates before purchasing
Code works but cannot be redeemed in your country	No	Not eligible — check geographical restrictions before purchasing

3. When Refunds Are Not Eligible

Due to the instant digital nature of gift cards, the following situations do not qualify for a refund:

• Successfully delivered and redeemed codes. Once a code has been displayed to you and successfully redeemed at the issuer's platform, the transaction is final.
• Incorrect order. If you ordered the wrong product, wrong denomination, or wrong country — please double-check your cart before completing checkout.
• Change of mind. We cannot accept returns based on a change of preference after delivery.
• Geographical restrictions. If a gift card does not work in your country due to regional restrictions that were disclosed at the time of purchase, this does not qualify for a refund. Always check the "Works in" field on the product page.
• Expired codes. If your code has expired because you did not redeem it within the issuer's validity period, this is not eligible for a refund. Check the validity period before purchasing.
• Network/transaction fees. Cryptocurrency network fees paid during your transaction are non-refundable under any circumstances.
• Requests made after 30 days. Refund requests submitted more than 30 days after the transaction date will not be considered.

4. How to Request a Refund

If you believe your order qualifies for a refund or replacement, follow these steps:

5. Refund Methods

Approved refunds are processed as follows:

• Crypto refunds — refunded to the same wallet address used for payment, in the same cryptocurrency, minus any applicable network transaction fees. We do not convert refunds to a different cryptocurrency.
• Replacement codes — where possible, we will replace an invalid code with a new valid code for the same product and denomination, at no additional charge.
• Store credit — in some cases, with your agreement, we may offer store credit equivalent to the refund amount for use on a future purchase.

Refund processing times depend on the blockchain network. Once we initiate a crypto refund, it typically appears in your wallet within 10–60 minutes, but may take longer depending on network congestion.

6. Delivery Issues

If your gift card code has not arrived within 30 minutes of a successful payment confirmation, this may be due to:

• A delay in email delivery — check your spam/junk folder first.
• A temporary issue with the gift card issuer's system.
• A payment that was not fully confirmed on the blockchain.

If 30 minutes have passed and you have not received your code, contact us immediately at support@giftcardx.store with your order details. We will investigate and either re-deliver your code or issue a refund.

7. Underpayments and Overpayments

Overpayment

If you sent more cryptocurrency than the required amount, the excess will be refunded to your original wallet address, minus the network transaction fee. Please contact us with your order ID and wallet address to initiate the refund.

Underpayment

If you sent less cryptocurrency than required, your order will not be fulfilled automatically. You have the following options:

• Send the remaining amount to complete the order (contact us for instructions).
• Request a refund of the amount already sent, minus the applicable network transaction fee.

8. Invalid or Previously Redeemed Codes

If you receive a code that does not work at the issuer's platform, or that shows as already redeemed, please:

• Do not attempt to redeem the code multiple times — this may trigger security blocks on the issuer's side.
• Take a screenshot of the error message you receive.
• Contact us within 24 hours at support@giftcardx.store.

We will contact the gift card issuer on your behalf to verify the code status. If the issuer confirms the code is invalid or was redeemed prior to delivery, we will issue a replacement or full refund within 24 hours of confirmation.

Please note: some issuers may take additional time to verify code status. We will keep you updated throughout the process.

9. Timeframes

Action	Timeframe
Submit a refund or replacement request	Within 30 days of transaction
24-hour replacement guarantee window	Within 24 hours of delivery
Our response to your request	Within 24 hours (replacement) / 3 business days (refund)
Crypto refund processing	10–60 minutes after initiation (network dependent)
Issuer code verification	1–5 business days (varies by issuer)

10. Contact Us

For all refund and replacement requests, or if you have any questions about this policy, contact us at:

• Email: support@giftcardx.store
• Website: giftcardx.store

We aim to resolve all issues quickly and fairly. Our support team is available to assist you and we take every complaint seriously.